Refund policy
Last updated: 9 October 2026
In short: if a paid plan isn’t right for you, ask within 14 days of your first payment and we’ll refund you in full.
14-day money-back guarantee
Your first payment for any paid plan (monthly, yearly or Lifetime) is covered. If you ask within 14 days of that payment, we’ll give you a full refund. No long forms, just tell us why so we can improve.
Renewals
- Monthly renewals aren’t refunded. Cancel any time and you keep your plan until the end of the month you’ve paid for.
- Yearly renewals can be refunded in full if you ask within 14 days of the renewal date.
We send a reminder email before each yearly renewal.
Pre-sale purchases
If you bought a plan before it launched, you can get a full refund at any time before launch, and within 14 days after launch.
How to ask for a refund
Email support@360techstudio.com from the address you paid with, or reply to your receipt email. Refunds go back to your original payment method, usually within 5–10 working days. When a refund is made, the licence for that payment stops working.
When we may refuse
We may refuse a refund if we see clear abuse, for example repeated buy-and-refund cycles or a licence shared with other people. This doesn’t affect your statutory rights.